Common Issues

For common questions, please refer to our FAQs and the following to support documents:

Frequently Asked Questions

What can I do with the free MindNode version?

Some people prefer to work on just one device, or can only afford to buy either the iOS, or the macOS version of MindNode. And yet it is helpful to have a way to view and display documents on more than one sort of device.

The free version allows you to do just that. You can view your documents with all the elements and navigate through it, view notes and fold/unfold nodes. You can also export your documents in all the available formats, to text, PDF etc.

Do I have to purchase the app twice if I want to use it on iOS and macOS?

iOS and macOS are two completely different operating systems with their own corresponding App Stores. It's currently not possible to create a single app that targets both platforms. This is why MindNode for iOS and MindNode for Mac are two separate apps that need to be purchased individually.

As MindNode for iOS is an universal app, you can install it on your iPhone, iPad, iPod touch and Apple Watch.

I want to reinstall MindNode, or use it on a second device.

Apple allows you to install any app on up to five devices that are compatible. So you can have MindNode for iOS on both an iPad, and an iPhone, or MindNode for Mac on both an iMac and a MacBook.

To reinstall on the same, or a new device, follow these instructions by Apple for downloading apps * iOS: Download past purchases * Mac App Store: Finding your purchased apps

Note: It is not possible to install MindNode for iOS on your Mac, or MindNode for Mac on your iOS device.

File Format Changes with MindNode 2 for Mac and MindNode 4 for iOS

Over the years we have continually made changes to our file format to incorporate new features and to make it more stable. MindNode 5 can import files from all versions created with MindNode 1.9 and up.

MindNode 2.5 for Mac and MindNode 4.5 for iOS can read files created with the new MindNode 5, but will not display, e.g., the new layouts.

To export the older file format on the Mac:

Go to File → Export To → MindNode Single File. In the upcoming menu makes sure to enable "Ensure compatibility with old version of MindNode Pro".

On iOS: Tap the Share button. Choose MindNode as Export Type and select Export Legacy File Format. This export is not tested, so please keep a version of the file in the new format.

Why do you not support my operating system?

iOS 11 introduced many new great features that we wanted to take advantage of. This made MindNode 5 incompatible with older iOS versions. Unfortunately programming is full of these trade-offs. We are keeping MindNode 4 for iOS available for a little while longer so that nobody gets left out.

Similarly on the Mac we want to stay current and light. Each operating system we support requires continued effort in maintenance, which we would rather invest in new features and improvements.

Compatibility:

  • MindNode 5 for iOS is compatible with iOS 11 or newer. (If you are using iOS 10 or older, please purchase MindNode 4 for iOS. You will always install the last compatible version with your operating system.)

  • MindNode 5 for Mac is compatible with macOS Sierra and High Sierra (10.11 and 10.12), or newer. (If you are using macOS Yosemite, or El Capitan, please purchase MindNode 2 for Mac.)

Are you going to make MindNode 4 for iOS compatible with the iPhone X?

While MindNode 4 for iOS works fine on the iPhone X, it does not take full advantage of the screen. We did not just want to do a little fitting to make the existing app “kind of” fit your shiny new iPhone X.

Instead we did a complete redesign of what MindNode for iOS looks and feels like, keeping the iPhone X in mind. All of this work went into MindNode 5 for iOS. Check out the update with our free trial. And remember that you are eligible for a discounted upgrade.

What happened to MindNode 3 for Mac?

Names have histories, and sometimes they are not really logical. From 2008 we had an app called MindNode Pro and an app called MindNode Lite, which was a limited free version. They had the version number 1.

2012 We stopped offering MindNode Lite on the App Store and had a free Demo version on our Website. We now had an app called MindNode Pro, version number 1, but there was no un-Pro version and that caused some confusion.

In 2015 we updated MindNode to a new version number and name; MindNode 2 for Mac. This was our first paid upgrade.

Meanwhile our iOS app MindNode for iOS went through all the version numbers 1 through 4.

As we were thinking about names for this version of MindNode, we really wanted it to be very similar for iOS and macOS, because the apps are very similar as well and the different version numbers always caused confusion. So we decided to skip version numbers 3 and 4 for Mac and went straight to version number 5.

Am I eligible for a discounted, or free upgrade?

If you have purchased MindNode 2 for Mac you are eligible for a discounted purchase to unlock the full feature set of MindNode 5 for Mac.

If you have purchased MindNode for iOS you are eligible for a discounted purchase to unlock the full feature set of MindNode 5 for iOS.

If you made your purchase of MindNode 2 for Mac since September 1st 2017, you are eligible for a free upgrade to MindNode 5 for Mac.

If you made your purchase of MindNode for iOS since September 1st 2017, you are eligible for a free upgrade to MindNode 5 for iOS.

Please make sure you have your old version of MindNode installed along with the new MindNode 5 on your device. When you enter the purchase dialog in MindNode 5 you will automatically be shown the correct In-App Purchase.

If you believe you are eligible for a discount and it is not showing, please email our support team.

There are no discounts available for users of MindNode Pro. Individual discounts outside these parameters are not available. Cross-Platform discounts are not available.

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If you want to contact us directly, you can send us an email and we will get back to you as soon as possible. To allow us to better respond to your request, please include what version of MindNode (iOS or Mac) you are using.

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