Our support section provides guides and tutorials on how the get the most out of MindNode, and answers frequently asked questions. If you encounter an issue, or have a suggestion, please contact us via email.
Frequently Asked Questions
- What is mind mapping?
Mind mapping is a way to visually outline information. It’s best used for note taking and brainstorming, but can be used for various other things like writing, todo lists, and problem solving. You can learn more in our Screencast.
- Do I have to purchase the app twice if I want to use it on iOS and macOS?
iOS and macOS are two completely different operating systems with their own corresponding App Stores. It's currently not possible to create a single app that targets both platforms. This is why MindNode for iOS and MindNode for Mac are two separate apps that need to be purchased individually.
As MindNode for iOS is an universal app, you can install it on your iPhone, iPad, iPod touch and Apple Watch.
- How can I install MindNode on my other devices?
To download MindNode again follow these instructions by Apple:
Note: It is not possible to install MindNode for iOS on your Mac or MindNode for Mac on your iOS device.
- I’m using iCloud on iOS and it stopped working and I’m unable to access iCloud documents.
Make sure you are signed into the same iCloud account on all your devices.
Verify that "iCloud Drive" is enabled in the iCloud settings.
OS X: System Preferences → iCloud → iCloud Drive
iOS: Settings app → iCloud → iCloud Drive
- Make sure:
You are connected to a WiFi network and/or "Use Cellular Data", in the iCloud Drive settings, is enabled (this setting is iOS only)
MindNode is allowed to save in iCloud Drive. On iOS you see a list of apps in the iCloud Drive settings. You find this in the Settings app under iCloud → iCloud Drive. Right below is a list of allowed apps. On a Mac click Options next to iCloud Drive, in the iCloud settings in System Preferences. MindNode should be enabled on both devices.
- Restart your device to relaunch the iCloud process on your device (sometimes it can get stuck):
OS X: → Restart…
iOS: Hold the power button (top edge) until the shutdown slider appears and slide it. After the shutdown, hold the power button again to start the device.
Check the iCloud System Status page to learn of any iCloud service issues. Look for the iCloud Drive Status.
On iOS verify that MindNode uses iCloud:
On the documents screen press the gear icon (lower right corner).
In the iCloud Section enable "Use iCloud".
Verify that the correct time is set on your device (incorrect time settings will cause iCloud to reject the connection).
Make sure that you are not behind a firewall that blocks incoming or outgoing iCloud traffic (also applies to utilities like Little Snitch, TCPBlock, etc…).
When files are not uploaded to iCloud, ensure that you have enough free space on iCloud. The free plan only comes with 5 GB of total iCloud storage.
iCloud Documents Won't Appear on iCloud Devices On iOS, MindNode is only allowed to access documents stored in the MindNode folder located inside iCloud Drive. We are going to ship support for accessing documents outside the MindNode folder in a future update. For the time being when you move a document into iCloud Drive on your Mac, please only store you documents inside the MindNode container.
iCloud Documents Appear to Be Stuck or Hung Sometimes your files appear to be stuck, i.e. the files won't upload their changes, nor will your device download changes you made on an other device. If this happens to be the case, here's what you can do.
Please reboot the affected device first. After the device has come back up, the documents start to update again, in most cases. After the reboot, let a couple of moments pass before you confirm that the device is acting normal again. This applies to both, iOS and OS X. In case the documents won't start to update after the reboot, you can try to reboot the device again.
- File Format Changes with MindNode 2 for Mac and MindNode 4 for iOS
To support new features like notes and connection labels, "MindNode 2 for Mac" and "MindNode 4 for iOS", use a new file format. The following guide will help you if you need to continue to support the old file format.
MindNode File Format Compatibility Guide
- What is the difference between MindNode for Mac and MindNode for iOS?
MindNode for Mac and MindNode for iOS are very similar. Only minor features are different. You can find an overview in our Feature Chart.
- How can I redownload MindNode Pro?
MindNode 2 is the successor of MindNode Pro. If you purchased it from the Mac App Store you can redownload it from the “Purchased” tab from inside the App Store application on your Mac.
If this is no longer possible, you can download the version from our website and use the following license code: Owner: MindNode Pro Legacy Support
Older versions: MindNode Pro 1.11.5
MindNode Pro 126.96.36.199 (last version with OS X Lion support)
MindNode Pro 1.8.1 (last version with OS X Snow Leopard support)
MindNode Pro 1.6.3 (last version with OS X Leopard support)
If you want to contact us directly, you can send us an email and we will get back to you as soon as possible. To allow us to better respond to your request, please include what version of MindNode (iOS or Mac) you are using.