User Support Assistant (f/m/d, 8h/week)
MindNode helps people capture thoughts, organize ideas, and think more clearly. Over the past 18 years, we've built a unique brainstorming experience for Mac, iPhone, iPad, Apple Watch, and Apple Vision Pro.
We are looking for a compassionate and thoughtful part-time support assistant to help our users feel heard, understood, and confident using MindNode.
You will join our support lead Jessica in supporting our users.
What you'll do
- Support users via email and social media
- Respond to questions with empathy, patience, and clarity
- Help users solve problems and feel taken seriously when things go wrong
- Identify recurring questions and improve our FAQ and user guides
- Summarize user feedback and share insights with the team
- Surface interesting user stories, requests, and trends we can use for marketing and product
What kind of person thrives in this role
- You enjoy helping people through thoughtful written communication
- You can explain technical topics in a calm, simple, and friendly way
- You are empathetic and curious about the person on the other end
- You communicate clearly and enjoy working together with a small team
- You are comfortable learning new tools and workflows
- You have a good working knowledge of Apple devices and software
- You have excellent overall English skills
What we offer
- A motivated and friendly team that values trust, flexibility, and self-responsibility
- A healthy work culture that encourages work-life balance
- Flexible working hours that fit around your life and studies
- The opportunity to directly influence our product and user experience
- All devices needed for your work
- Mostly asynchronous work during weekdays
- A minimum gross salary of EUR 528,31/month (8h/week) according to IT-KV (entry level)
Practical details
- Part-time position (8h/week)
- You live in or around Vienna and can occasionally join the team in person
Optional application exercise
If you'd like, please answer the following sample support requests and send them along with your application.
For this exercise, we care more about how you communicate than about the technically correct answer.
- "Wow. I am in shock. The app just crashed, and I lost all my data. Not sure I can trust your software anymore."
- "I just bought MindNode Plus on my iPad. Can I use it on my Mac as well?
Sent from Anne's iPhone."