MindNode Triad

Privacy Policy

MindNode Privacy Policy

1. General Information

Your privacy is very important to us at IdeasOnCanvas GmbH (“IdeasOnCanvas”). We created this Privacy Policy to inform you about how we collect, use and store data personally related to you (“Personal Information”). If you have any questions or concerns, please let us know privacy@mindnode.com.

This Privacy Policy covers the MindNode apps, as well as the website, and the “myMindNode” web service. Any information, personal or not, we collect serves the purpose of providing and improving our service as well as providing support.

We will only collect, use, and store your Personal Information securely in order to ensure confidentiality. We will not share your Personal Information with other parties without your prior consent, and unless it is necessary to provide our services to you. It may also be necessary to share your Personal Information to comply with the law or protect our rights.

Furthermore, you have the right to be informed, at your request, about Personal Information we have collected from you and stored, as well as its origin, and the purpose of storage. In addition, you have the right to have such Personal Information corrected or deleted; in the latter case, however, we may have to cancel the service, if it is connected with that piece of information.

2. Definitions

Personal Information is data which relate to a specific identifiable person.

Nonpersonal Information is data that does not relate to a specific person. We may combine personal and non-personal information, in which case we will treat this bundle of information as Personal Information for as long as it remains combined.

Service Partners are entities different to IdeasOnCanvas that provide services to IdeasOnCanvas that contribute to the functioning and improvement of the MindNode apps, the website, and the “myMindNode” web service.

3. MindNode Website

1. Traffic Analysis

For traffic analysis we use Matomo, an open source web analytics platform. We collect our website visitors’ nonpersonal information. All data, including the IP address, is anonymized before storing. As we only use this data for statistical analysis and website improvement, we do not combine it with other data or information. This data is deleted after 6 months.

2. YouTube

For the purpose of enhancing our website, our website embeds videos hosted by YouTube Inc., 901 Cherry Avenue, San Bruno, California, United States a subsidiary of Alphabet Inc.

If you visit one of our pages featuring a YouTube video, a connection to the YouTube servers is established. Here the YouTube server is informed about which of our pages you have visited. If you're logged in to your YouTube account, YouTube will associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account.

3. Server-Log-Files

As a website provider we have commissioned ZEIT Inc, 1046 Kearny Street, San Francisco, CA 94133, United States. The provider automatically collects and stores information that your browser automatically transmits in “server log files“. These include but are not limited to:

  • Internet Protocol (IP) addresses;
  • System configuration information;
  • URLs of referring pages;
  • Location preferences;
  • Language preferences.

4. MindNode App

At activation of the app, as a technical requirement to run the service, we collect the following non-personal information:

  • Model and version of the device used;
  • Device ID;
  • iOS or macOS version;
  • App version;
  • MindNode user ID;
  • Language used.

When you submit a crash log, the crash log and any additional information you provide, is stored by our Service Partner Microsoft Inc, One Microsoft Way, Redmond, WA 98052-6399, United States.

5. myMindNode Web Service

At registration for myMindNode, we store the email address submitted to us. We may use it to send you important notifications regarding the service and its use. In addition, we connect your email address with the information we collected at activation of the app for support purposes (see Sec 4 above). If your email address submitted to us reveals your identity, the information submitted to us becomes personally related to you and, hence, qualifies as Personal Information. You agree that with registration to the service we store that email address connected with the information referred to in Sec 4 above in our, respectively in our Service Partner’s, systems in order to serve important notifications regarding the Service and its use, and for support purposes.

If a document is uploaded to myMindNode, the document you upload becomes publicly available. We are not able to guarantee confidentiality of any information contained in these documents. Please consider carefully what you upload. On the basis of this information, you consent to public availability of the information you upload to myMindNode web service.

For the purpose of providing the Service we have commissioned Heroku Inc., The Landmark @ 1 Market St., Suite 300, San Francisco, CA 94105, United States and Amazon Web Services, Inc., 410 Terry Avenue North Seattle, WA 98109-5210, United States. The servers, on which we process and store this information, are located within the European Economic Area (EEA).

We generally do not store your Personal Information longer than absolutely necessary to provide the Service to you. At termination of the service agreement between us we will delete any Personal Information we collected from you without undue delay, unless further storage of such information is required for a valid purpose. Please be aware that an encrypted storage of your Personal Information in our back-up system might be necessary for technical reasons for a period of 3 month from the termination of the Service.

6. Support Email

For the purpose of providing technical support for our website, our apps and our web service we collect and store your email address, as well as any additional information that is included in the support requests. As a means to properly deal with incoming support requests, we will use the submitted information (email address) to contact you in order to help you with your request.

As a helpdesk deskprovider we have commissioned Teamwork.com, Ltd., Blackpool Retail Park, Blackpool, Cork,T23 F902, Ireland to whom we disclose the information contained in support request including your email address.

This service partner is located in the EEA. Users of MindNode submitting support requests consent to the disclosure of their Personal Information contained in such request to this Service Partner.

7. Newsletter

If you would like to receive our newsletter, we require an email address. We will use it to verify that you are the owner of the email address provided and that you agree to receive our newsletter. We use this address exclusively to send you our newsletter.

We use the double opt-in procedure to ensure that newsletters are sent in a consent manner. After registration, the user receives a confirmation email to confirm. The address is only actively included in the distribution list if the registration is confirmed. You can revoke this consent at any time via the unsubscribe link that is part of every email.

As a newsletter software provider we have commissioned Mailjet SAS, 13-13 bis, rue de l’Aubrac – 75012 Paris, France to whom we disclose the information needed to send out the newsletter. By subscribing to our newsletter you agree to the disclosure of your information to this Service Partner.

8. Service Partners

Every service partner we engage with is either located in the EEA or participates in the EU-U.S. Privacy Shield.

9. Children

We do not knowingly collect Personal Information from children under the age of 14. In case we learn that we have collected personal information of a child under the age of 14 without parental consent, we will delete that information as quickly as possible.

10. Regulatory Authority

IdeasOnCanvas is subject to supervision and regulation by the Austrian Data Protection Authority (DPA) Wickenburggasse 8, 1080 Wien, Austria.

11. Security Measures to Protect Information

To help protect the privacy of data and personally identifiable information you transmit through our services, we maintain technical and administrative safeguards. We update and test our security technology on an ongoing basis. We restrict access to your personally identifiable information to those employees who need to know that information to provide benefits or services to you. In addition, we train our employees about the importance of confidentiality and maintaining the privacy and security of your information. We commit to taking appropriate disciplinary measures to enforce our employees' privacy responsibilities.

Our service partners maintain physical, technical and administrative safeguards as well. For further information please have a look at

  • https://www.df.eu/at/datenschutz/
  • https://zeit.co/privacy
  • https://www.teamwork.com/privacypolicy
  • https://privacy.microsoft.com/privacystatement
  • https://www.heroku.com/policy/privacy
  • https://aws.amazon.com/de/whitepapers/overview-of-security-processes/
  • https://www.mailjet.com/privacy-policy/
  • https://policies.google.com/privacy

12. Policy Changes

We may update this privacy policy from time to time, in which case we will post a notice on our website. It is your responsibility to make yourself familiar with the latest version of this policy.

Last updated: August 5th, 2019