MindNode Triad

MindNode doesn't launch or says it's damaged. What now?

June 03, 2019

Sorry MindNode doesn't launch on your Mac!

Please send us a detailed description of what's happening and also the following information:

1. AppStore Receipt:

In the Finder app, go to the Applications folder. Press control and click on MindNode. Now select Show package contents, go to the subfolder Contents/_MASReceipt and send us the receipt file.

2. Mac Address:

Open the Terminal app from the Applications folder. Paste the following command and hit return: ifconfig en0 | grep ether | pbcopy

This copies your primary Mac address to clipboard, you can now paste it into an email to us.

With these two components, we can check if the problem has something to do with the technical AppStore receipt handling.