MindNode Privacy Policy

  1. General information

    Your privacy is very important to us of IdeasOnCanvas GmbH (“Ideas on Canvas”). We created this Privacy Policy to inform you about how we collect, use and store data personally related to you (“Personal Information”). If you have any questions or concerns, please let us know privacy@mindnode.com.

    This Privacy Policy covers the MindNode apps, as well as the website, and the “MyMindNode” web service. Any information, personal or not, we collect serves the purpose of providing and improving our service as well as providing support.

    We will only collect, use, and store your Personal Information securely in order to ensure confidentiality. We will not share your Personal Information with other parties without your prior consent, and unless it is necessary to provide our services to you. It may also be necessary to share your Personal Information to comply with the law or protect our rights.

    Furthermore, you have the right to be informed, at your request, about Personal Information we have collected from you and stored, as well as its origin, and the purpose of storage. In addition, you have the right to have such Personal Information corrected or deleted; in the latter case, however, we may have to cancel the service, if it is connected with that piece of information.

  2. Definitions

    Personal Information is data which relate to a specific identifiable person.

    Nonpersonal Information is data that does not relate to a specific person. We may combine personal and non-personal information, in which case we will treat this bundle of information as Personal Information for as long as it remains combined.

    Service Partners are entities different to IdeasOnCanvas that provide services to IdeasOnCanvas that contribute to the functioning and improvement of the MindNode apps, the website, and the “MyMindNode” web service.

  3. MindNode app

    At activation of the app, as a technical requirement to run the service, we collect the following non-personal information:

    • Model and version of the device used;
    • Device ID;
    • iOS or macOS version;
    • App version;
    • MindNode user ID;
    • Language used.
  4. MindNode website

    1. Traffic analysis

      For traffic analysis we collect our website visitors’ nonpersonal information, specifically mouse activity coordinates and IP address. To collect this information we may use cookies and similar technology, like pixel tags. As we only use this data for statistical analysis and website improvement we do not combine it with other data or information.

    2. Support

      For the purpose of providing support for our website, our web service and our apps we collect and store your email address, as well as any additional information that is included in support requests.

      As a means to properly deal with incoming support requests, we may need to use the submitted information (email address) to contact you in order to request further information, if necessary.

  5. MyMindNode web service

    At registration for MyMindNode, we store the email address submitted to us. We may use it to send you important notifications regarding the service and its use. In addition, we connect your e-mail address with the information we collected at activation of the app for support purposes (see Sec 3 above). If your e-mail address submitted to us reveals your identity, the information submitted to us becomes personally related to you and, hence, qualifies as Personal Information. You agree that with registration to the service we store that e-mail address connected with the information referred to in Sec 3 above in our, respectively in our service partner’s, systems in order to serve important notifications regarding the Service and its use, and for support purposes.

    If a document is uploaded to MyMindNode, we additionally store your IP-address for technical reasons. Moreover, the document you upload becomes publicly available. We are not able to guarantee confidentiality of any information contained in these documents. Please consider carefully what you upload. On the basis of this information, you consent to public availability of the information you upload to MyMindNode web service.

    We store your Personal Information with adequate protection. The servers, on which we store this information, are located within the European Economic Area (EEA).

    We generally do not store your Personal Information longer than absolutely necessary to provide the Service to you. At termination of the service agreement between us we will delete any Personal Information we collected from you without undue delay, unless further storage of such information is required for a valid purpose. Please be aware that an encrypted storage of your Personal Information in our back-up system might be necessary for technical reasons for a period of 3 month from the termination of the Service.

  6. Service partners

    1. MindNode Email

      EMails delivered to the e-mail-addresses of the domains ideasoncanvas.com and mindnode.com are stored on servers of Domain Factory, located in the EEA. Domain Factory also hosts the website of the domain mindnode.com. Based on this information, when sending a message to the e-mail address named above or launching the website of the domain mindnode.com you consent to the disclosure of the Personal Information contained therein to Domain Factory.

    2. MindNode support

      For providing proper support to MyMindNode users we have commissioned TeamWork as helpdesk provider, to whom we disclose the information contained in support request including your e-mail address. Emails to support@ideasoncanvas, support@mindnode.com, privacy@mindnode.com, beta@ideasoncanvas.com and jobs@ideasoncanvas are forwarded to TeamWork for this purpose.

      This service partner is located in the EEA. Users of MindNode submitting support requests consent to the disclosure of their Personal Information contained in such request to this Service Partner.

    3. Other service partners

      Any other service partners we engage with is either located in the EEA or participates in the EU-U.S. Privacy Shield.

  7. Children

    We do not knowingly collect Personal Information from children under the age of 14. In case we learn that we have collected personal information of a child under the age of 14 without parental consent, we will delete that information as quickly as possible.

  8. Regulatory authority

    IdeasOnCanvas with its app “MindNode” and its website and web service “My MindNode” is subject to supervision and regulation by the Austrian Data Protection Authority (DPA). Collection, storage and use of personal and nonpersonal information as described above has been notified to the Austrian Data Processing Register, a subdivision of the DPA.

    IdeasOnCanvas' registration number is: 4010728

  9. Security Measures to protect information

    To help protect the privacy of data and personally identifiable information you transmit through our services, we maintain technical and administrative safeguards. We update and test our security technology on an ongoing basis. We restrict access to your personally identifiable information to those employees who need to know that information to provide benefits or services to you. In addition, we train our employees about the importance of confidentiality and maintaining the privacy and security of your information. We commit to taking appropriate disciplinary measures to enforce our employees' privacy responsibilities.

    Our service partners maintain physical, technical and administrative safeguards as well. For further information please have a look at

    • https://www.df.eu/at/datenschutz/
    • https://www.teamwork.com/privacypolicy
    • https://privacy.microsoft.com/
    • https://www.heroku.com/policy/privacy
    • https://www.digitalocean.com/legal/privacy/
    • https://aws.amazon.com/de/whitepapers/overview-of-security-processes/
    • https://www.newsletter2go.co.uk/data-protection/
    • https://www.ibm.com/privacy/details/us/en/privacy_shield.html
  10. Policy changes

    We may update this privacy policy from time to time, in which case we will post a notice on our website. It is your responsibility to make yourself familiar with the latest version of this policy.

Last updated: February 21th, 2017

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