MindNode Triad

Customer Support Agent (min. 8h/week)

What We Are Looking For

We are looking to hire a compassionate part-time customer support agent to help answer requests from users of our app MindNode. MindNode is a mind mapping and outlining app for iPhone, iPad, and Mac.

Your Role Will Include

  • Communicate with users on eye-level using email, Twitter, and Facebook
  • Respond to customer reviews on the App Store
  • Be understanding of customer wishes & feature requests
  • Listen to, and summarize customer feedback for our team
  • Feed unusual requests and topics into product development
  • Help write new FAQ articles and improve our user guide

What You Contribute

  • Excellent written language skills in English
  • Good working knowledge of Apple devices and software
  • Good communication skills and team spirit
  • Empathy for the person at the other end of the text
  • Possibly previous experience in customer support
  • You are local to Vienna (no need to come into the office every day)

What You Get

  • A motivated and friendly team that encourages self-responsibility and flexibility
  • A work culture that supports a flexible work-life balance
  • Have an impact on our product by contributing your ideas
  • The freedom to adapt your work environment and working hours to your life
  • A minimum monthly gross salary of € 413 (8h/week) according to IT KV (Einstiegsstufe AT)

Optional

Please write answers to the following sample support requests and send them along with your application. If you are unsure what the technically correct answer is make something up:

  1. "Wow. I am in shock. The app just crashed, and I lost all my data. Not sure I can trust your software anymore."
  2. "I just bought MindNode Plus on my iPad. Can I use it on my Mac as well? Sent from Anne's iPhone."